Privacy Policy

At Furniture Story, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services. By using our website or providing us with your personal information, you consent to the practices described in this policy.

1. Information We Collect

We may collect various types of information from you, including:

• Personal Information: your name, email address, phone number, shipping address, and payment details when you make a purchase or create an account with us.
• Browsing Information: non-personal information such as your IP address, browser type, operating system, and the pages you visit. This helps us analyse trends, administer the site, and improve our services.

2. Use of Information

• Providing Services: to process your orders, deliver products, and communicate with you about your purchases.
• Improving User Experience: to enhance our website's functionality and provide a personalised shopping experience.
• Marketing and Communications: with your consent, to send you promotional emails, newsletters, or updates. You can opt out at any time.

3. Sharing of Information

• Service Providers: third parties who assist us in fulfilling orders, processing payments, or improving our website, under confidentiality obligations.
• Legal Compliance: if required by law, regulation, or legal process.
• Business Transactions: in the event of a merger, acquisition, or sale of assets.

4. Security Measures

We use secure servers, encryption technology, and firewalls to safeguard your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies to optimise your browsing experience. You can deactivate cookies via your browser settings, though this may restrict certain features. See our Cookie Policy for more.

6. Your Rights

If we process your personal data for our legitimate interests, you have the right to object, and we will stop processing unless we have compelling grounds. You also have the right to access, correct, delete or port your data. You may complain to the Information Commissioner's Office (ICO).

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: [email protected]
Telephone: +44 203 987 1552