Privacy Policy

At Furniture Story, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services. By using our website or providing us with your personal information, you consent to the practices described in this policy.

1. Information We Collect:

We may collect various types of information from you, including:

  • Personal Information: This includes your name, email address, phone number, shipping address, and payment details when you make a purchase or create an account with us.
  • Browsing Information: We may collect non-personal information such as your IP address, browser type, operating system, and the pages you visit on our website. This helps us analyze trends, administer the site, and improve our services.

Use of Information:

We may use the information we collect for the following purposes:

  • Providing Services: We use your personal information to process your orders, deliver products, and communicate with you about your purchases.
  • Improving User Experience: We analyze browsing information to enhance our website’s functionality, tailor content to your preferences, and provide a personalized shopping experience.
  • Marketing and Communications: With your consent, we may send you promotional emails, newsletters, or other marketing materials to inform you about our latest products, offers, and updates. You can opt out of these communications at any time.

Protection of Information:

We employ appropriate security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

2. Sharing of Information:

We may share your personal information with trusted third parties for the following purposes:

  • Service Providers: We may engage third-party service providers to assist us in fulfilling orders, processing payments, or improving our website. These service providers have limited access to your information and are obligated to protect its confidentiality.
  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your information.

Security Measures:

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use secure servers, encryption technology, and firewalls to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

3. Cookies

We utilize cookies on our website to optimize your browsing experience. You can choose to deactivate cookies by adjusting your browser settings; however, please note that this might restrict certain features and functionalities available on our website.

To find out how to change the settings in your browser, see the links below:

Please note that disabling cookies may limit your access to some features of our website.

4. Third-Party Websites

Please note that our website may provide links to external websites operated by third parties. It’s important to be aware that we do not have control over the privacy practices or content presented on these websites. Therefore, we cannot assume any responsibility for them. We highly recommend that you take the time to review the privacy policies of any third-party websites you choose to visit.

5. Email newsletter and advertisement

By opting in to our newsletter, you will receive our e-mail updates periodically, in accordance with your consent. If you wish to discontinue the newsletter service, you have the freedom to unsubscribe at any moment. You can do this by either reaching out to the contact details provided below or utilizing the opt-out link included in the newsletter. Upon unsubscribing, we will promptly remove your email address from our records, unless you have explicitly granted permission for us to continue using your data or we are legally authorized to do so, as outlined in this notice.

6. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

7. Right to object

If we process your personal data for our legitimate interests that outweigh the balancing of interests, you have the right to object. Once you object, we will stop processing your data unless we have compelling grounds to continue or for legal claims. This doesn’t apply to direct marketing purposes, where we will promptly cease processing your data.

8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Address: 12 Deer Park Road, London, SW19 3TL

Telephone: 02039871552

By using Furniture Story’s website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Read our Return Policy

Read our Terms and Conditions

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