Welcome to our comprehensive FAQs guide for furniture delivery and payment. We understand that when it comes to purchasing furniture, you may have several questions regarding the delivery process, costs, tracking, and payment methods. In this article, we aim to address these common inquiries to provide you with all the information you need to make an informed decision. Whether you’re wondering about the estimated delivery time, international shipping options, financing, or fabric samples, we have you covered. Read on to find answers to your frequently asked questions and ensure a smooth and hassle-free experience with your furniture purchase.
Delivery FAQs
What is the cost of delivery?
Delivery costs vary based on your location. Please refer to our delivery map on our website to find the exact charges for your area.
How can I track my delivery status?
We currently don’t offer online tracking. To get updates on your delivery, contact our customer service team via email or phone, and they will gladly assist you.
What should I expect on the day of delivery?
Our professional 2-man delivery team will handle everything for you. They’ll bring the sofa into your home, unwrap and assemble it in the room of your choice, and then take away the packaging, ensuring a hassle-free experience.
I live in a block of flats without a lift?
Not a problem! When placing your order, mention your floor level in the comment box. Please note, if there are more than two flights of stairs, a carry charge may apply.
What is the estimated delivery time?
For in-stock sofas, you can expect delivery within 5-7 days from the order date. Made-to-order sofas, on the other hand, take approximately 4-7 weeks from order to delivery.
Do you offer international delivery?
Currently, we only provide delivery services within the UK and do not offer international shipping.
Can you dispose of my old sofa?
Absolutely! We can responsibly dispose of your old sofa for a charge of £100+VAT per sofa. Contact our customer service team to arrange this service, and we’ll do it on the same day as your new sofa delivery.
Is it possible to reschedule my delivery?
Certainly! You can reschedule your delivery once without any fees. Just make sure to inform us the previous working day. Please refer to our T&Cs.
Can I update my delivery address?
Yes, you can! Get in touch with our customer service team to update your delivery address. Note that if the new address is in a different delivery zone, relevant charges may apply.
I want to cancel my delivery
If you need to cancel your delivery, please contact our customer service team promptly. To avoid any charges, make sure to inform us by the previous working day.
Payments FAQs
What are the available payment methods?
We offer a range of convenient payment options, including Debit/ Credit Card, PayPal, Google Pay, Bank transfer, Klarna, and SNAP finance. You can find more details on our Payment Page.
How do I apply for financing?
For SNAP financing, you can follow the link here or select SNAP at the checkout. Similarly, choose Klarna as your payment method and follow the steps. Feel free to contact our customer service team if you need assistance.
How can I make an additional payment?
If you need to make an extra payment for delivery, fabric, or sofa disposal, you can pay via bank transfer or cash on delivery. Make sure to agree on cash on delivery with our customer service team in writing/email before the delivery.
FAQs Sofas
What are the available payment methods?
We offer a range of convenient payment options, including Debit/ Credit Card, PayPal, Google Pay, Bank transfer, Klarna, and SNAP finance. You can find more details on our Payment Page.
How do I apply for financing?
For SNAP financing, you can follow the link here or select SNAP at the checkout. Similarly, choose Klarna as your payment method and follow the steps. Feel free to contact our customer service team if you need assistance.
How can I make an additional payment?
If you need to make an extra payment for delivery, fabric, or sofa disposal, you can pay via bank transfer or cash on delivery. Make sure to agree on cash on delivery with our customer service team in writing/email before the delivery.
FAQs Fabrics
What are the available payment methods?
We offer a range of convenient payment options, including Debit/ Credit Card, PayPal, Google Pay, Bank transfer, Klarna, and SNAP finance. You can find more details on our Payment Page.
How do I apply for financing?
For SNAP financing, you can follow the link here or select SNAP at the checkout. Similarly, choose Klarna as your payment method and follow the steps. Feel free to contact our customer service team if you need assistance.
How can I make an additional payment?
If you need to make an extra payment for delivery, fabric, or sofa disposal, you can pay via bank transfer or cash on delivery. Make sure to agree on cash on delivery with our customer service team in writing/email before the delivery.
We hope this comprehensive FAQs guide has provided you with valuable information regarding furniture delivery and payment. Our aim is to ensure that your experience with us is seamless and satisfactory. If you have any further questions or need assistance, our dedicated customer service team is always ready to help. From tracking your delivery to exploring fabric options and payment methods, we strive to provide transparent and convenient services. Thank you for choosing us for your furniture needs, and we look forward to serving you with exceptional products and excellent customer support.
