Amazing service and quality!!
"I ordered a Poppy Pouf Velluto and couldn’t be happier with the quality and service! Gemma was so helpful with the order and professionally handled all the steps through the delivery. The delivery courier was very friendly and offered to…"
Date of experience: March 20, 2025
Gemma the customer service advisor was…
"Gemma the customer service advisor was out of this world. She went over and beyond to get me the exact sofas I wanted . The kindness, care and patience she gave me was outstanding. This is an amazing company and…"
Date of experience: March 20, 2025
The sofa is everything and more
"The sofa is everything and more! I was nervous about not trying it out before buying but Gemma was so helpful, sending many images/videos and reviews to help me make my decision. Great customer service (and it was over the…"
Date of experience: February 19, 2025
A stunning sofa with service to match!
"Hands down the best customer service I’ve ever experienced! From the very first enquiry to the moment our sofa was delivered (and even after!), Gemma and the team went above and beyond to make sure everything was perfect. They gave…"
Date of experience: February 6, 2025
The communication was brilliant
"The communication was brilliant, the service first class and the delivery man was exceptional."
Date of experience: January 9, 2025
A beautiful Daglas armchair with a…
"A beautiful Daglas armchair with a classic design appeared in my living room. The chair comes from the furniturestore. The upholstery is made of soft fabric with an unusual texture. The material I chose Copenhagen is very nice to the…"
Date of experience: December 17, 2024
Excellent
"I waited a few months to write a review as I wanted to make sure I evaluated my new sofa accurately. The ordering process gltiched and I panicked because I never made such a large purchase online. The owner called…"
Date of experience: December 17, 2024
Cannot recommend it enough!
"We received our sofa and the quality is amazing—it's absolutely beautiful! The delivery was spot on, and the delivery team was so attentive, handling everything with care. They even wiped their hands after removing the packaging before assembling the sofa.…"
Date of experience: December 17, 2024
Really impressed with the quality
"Really impressed with the quality of my sofas at such a cheap price, these really feel like they will last for many years unlike alot of modern sofas. They are so well made and loved having such a huge range…"
Date of experience: December 17, 2024
Sofa bed 10 out of 10 experience
"I have recently ordered sofa bed from Furniture Story, my over all experience was 5 plus stars! Sofa looks amazing, extremely reasonably priced, exceptional customer service, free delivery and assembly, what more can one ask for. Special thanks to Gemma,…"
Date of experience: December 17, 2024
I was very pleased with the service…
"I was very pleased with the service provided by Furniture Story. The process was painless, and they kept me up to date with timelines and delivery through out. Upon delivery day the two men, had quite the task to move…"
Date of experience: December 17, 2024
Great process from start to end
"Great process from start to end ! We ordered a mango sofa and it is even better than expected. Amazing materials, so comfortable and pretty! Gemma was really helpful to make sure it comes right after our move. Definitely recommend!!"
Date of experience: December 17, 2024
We ordering a sofa bed Flavio turquoise…
"We ordering a sofa bed Flavio turquoise turned out to be a good choice. comfortable, wonderful color and a large sleeping surface.the adventure with the delivery was not too simple but fortunately the customer service turned out to be very…"
Date of experience: December 17, 2024
Outstanding communications services
"Outstanding communications services! An Excellent customer services. The agent Gemma has been super helpful and did it an extra mile. Also, she was so friendly and professional.The delivery was the following day which I was so surprised and pleasantly delighted.The…"
Date of experience: December 17, 2024
Excellent customer service
"Excellent customer service, Easy website to choose the products I wantFast and easy payment online once my choice of product was made,Great communication of when I could expect my deliveryPre delivery contact from both office and en route driverDelivery on…"
Date of experience: December 17, 2024
Sofa was delivered within a couple of…
"Sofa was delivered within a couple of weeks from order, however the quality of material, structure and build is great!Would 100% recommend. Also, the delivery people where quick to assemble the sofa and despite the location being very tight, they…"
Date of experience: December 17, 2024
Very very very pleased :)
"Absolutely love my new sofa, quality is great and it is very comfortable. The communication with the team was fantastic. Gemma was so informative and always available to answer any queries. I was updated at every stage of the order…"
Date of experience: December 17, 2024
Amazing service and sofa!
"Amazing salesforce, very attentive and helpful. Gemma handtagged and packaged over 50 sample fabrics for me! They even accommodated me for weekend delivery.The sofa was a great price and is lovely quality."
Date of experience: December 17, 2024
Furniture story
"Ordered a sofa from this company,The customer service was excellent all the way through with any questions answered promptly and politely by Gemma,The sofa arrived on time and was in good condition,The two chaps delivering the sofa were helpful and…"
Date of experience: December 17, 2024
My lovely new sofa .
"Very pleased with my all round experience with Furniture Story . The time it took to make my sofa and the communications during this time were excellent . The delivery guys were great and the quality of my sofa is…"
Date of experience: December 17, 2024
5 out of 5
"A very smooth transaction from start to finish. Gemma was very informative and was happy to help at every opportunity, she was also very quick to reply to any emails I sent. The delivery team were equally as good, the…"
Date of experience: December 17, 2024
5 star company
"I have just had sofa delivered by the company and not only the sofa is beautiful but also delivery guys they did a fantastic job to move it into our house, assemble it and clean all the trash. Sofa looks…"
Date of experience: December 17, 2024
Best sofabeds we have had
"We are using the brand for our serviced accommodations, and the comfort of the sofa beds is unbeatable, the sales team are there for you at all times and the delivery is the best I've seen! We feel lucky to…"
Date of experience: December 17, 2024
Ordered Fabio corner sofa bed
"Ordered Fabio corner sofa bed. Was waiting 7 weeks for it,but it was worth it,had 5 days before phone call from Gemma with the date,and day before with time slot. We really love our new sofa. Didnt think it will…"
Date of experience: December 17, 2024
excellent service, lovely company to buy from
"very pleased with my purchase. I had questions which they go back to me promptly to answer. Delivery guys were polite and courteous and the customer service from this company has been the best I have received. They phoned to…"
Date of experience: December 17, 2024
Great customer service offer by Gemma
"Great customer service offered by Gemma, she had lots of patience offering me all details before my purchase as I am quite fussy, kept me updated with delivery details, happy with my Cosy 2 Seater Modular Corner Sofa Right Cold…"
Date of experience: December 17, 2024
Superb service at all turns!
"What an absolutely phenomenal experience dealing with Furniture story! Having had some really bad experiences with other big brand companies, it was such a relief dealing with Furniture Story. Always helpful, kept us in the loop at all times, and…"
Date of experience: December 17, 2024
Excellent Quality and Fantastic Service
"I spent months looking for the perfect sofa, and Furniture story have well and truly delivered. Communication confirming the sofa, material, and delivery was excellent. Gemma let me know everything was on track and gave me a delivery slot a…"
Date of experience: December 17, 2024
Katarzyna Kasicka-Kachniarz
Bono Corner Sofa Bed
"Great service, efficient and quick assembly and above all great quality and solid workmanship of the product, I am very satisfied!"
Date of experience: December 17, 2024
Excellent All-round Service!
"We ordered a lovely sofa from Furniture Story to arrive before Christmas and the company was a delight to deal with right from the initial contact. We chose the style, colour and material from their easy to navigate website and…"
Date of experience: December 17, 2024
Impressed with customer service and quality of product
"I ordered a sofa which was delivered to me extremely quickly, very good customer service from the owner and his staff, I am impressed with the service and quality of the furniture.I do recommend this company and will definitely buy…"
Date of experience: December 17, 2024
Lovely custom sofa delivered quickly
"Lovely custom sofa delivered quickly. Gemma was very helpful, answered all my questions and helped me find a sofa that was able to fit round a tight corner into my living room."
Date of experience: December 17, 2024
Highly Recommend
"I recently purchased a sofa and I was very happy with the whole buying experience. Gemma was very helpful and quick to respond to all my queries. The delivery was quick and efficient. I am very happy with my sofa…"
Date of experience: December 17, 2024
Everything was just perfect
"Everything was just perfect, fast delivery, great product, excellent customer service I was contacted and kept updated about my purchase and delivery,I am really impressed , it was that kind of experience when you feel valued as a customer which…"
Date of experience: December 17, 2024
Quality Sofa and customer service
"We need a sofa urgently so we called Furniture story to see if there is a showroom so we can see and feel the sofa that we found online. The company is such a pleasure to deal with throughout: Gemma…"
Date of experience: December 17, 2024
Brilliant service and amazing sofa!
"Constant updates and good communication. Great customer service. Lovely delivery team. And the most amazing sofa. I am so happy I did a little dance."
Date of experience: December 17, 2024
Couldn’t have been happier with the…
"Couldn’t have been happier with the service. My new sofa was delivered on time and is absolutely stunning. Would highly recommend and would use furniturestory again. Thank you"
Date of experience: December 17, 2024
Corner sofabed
"Ive just recieve my sofabed,really happy with purchase,good quality of product.Delivered much faster as supposed to be.Customer service and delivery very professional."
Date of experience: December 17, 2024
The sofa is beautiful the delivery was…
"The sofa is beautiful the delivery was arranged to fit my schedule perfectly. They also unpacked it for me. Can’t fault them on anything"
Date of experience: December 17, 2024
Highly recommended
"Just got my nice new Flavia corner sofa bed today. Good price and so comfortable.But I would have to say I was even more impressed with the customer service. I had a bit of a blip with the first delivery…"
Date of experience: December 17, 2024
Gemma is so helpful and really quick to…
"Gemma is so helpful and really quick to respond to any query. My sofa is gorgeous and has totally changed the feel of my living room so very pleased. Can’t believe how reasonable it was as well!"
Date of experience: December 17, 2024
Great experience
"Great experience - incredibly happy with the sofa, and the delivery was easy. The delivery person was super considerate, helpful and efficient. Gemma (who works at Furniture Story) was excellent at communicating with us, telling us our options and keeping…"
Date of experience: December 17, 2024
the sofa is very nice and comfortable…
"the sofa is very nice and comfortable the bed is also much more comfortable than I thought. The communication with the seller was impeccable and the delivery was punctual. highly recommended."
Date of experience: December 17, 2024
Truly worth every single star and more!
"From start to finish, an easy and delightful exceptional experience and service! Furniture Story is nowhere hyped enough as it truly should be. They beat all the major brands with their quality, range of sofas and amazing service.I came across…"
Date of experience: December 17, 2024
Dominika
"An excellent experience, from ordering right through to delivery and receipt of item. Very pleased with my purchase which was competently and politely delivered within the times given. Would definitely use Furniture- story again without hesitation!"
Date of experience: December 17, 2024
My sofa is beautiful and very good…
"My sofa is beautiful and very good quality for the price. Would recommend using this supplier and really quick delivery."
Date of experience: December 17, 2024
Toronto corner sofa
"Toronto corner sofa. A great product, large and comfy. A beautiful colour too. Prompt delivery."
Date of experience: December 17, 2024
Amazing customer service
"Amazing customer service! The quality of the sofa bed is outstanding. Very happy with everything."
Date of experience: December 17, 2024
Exellent service delivery came quicker…
"Exellent service delivery came quicker then expect ,sofa bed is really good quality very comfortabla .Very good communication with company.Thank you"
Date of experience: December 17, 2024
Fantastic customer service
"Fantastic customer service, received my armchair much quicker than the delivery quoted on the website, and love it - very premium quality at great value."
Date of experience: December 17, 2024
Fantastic
"Good quality furniture. Friendly service. They did a great job. I highly recommend."
Date of experience: December 17, 2024
Beautiful no other words …
"I absolutely love love this sofa thank you so much"
Date of experience: December 17, 2024
Fantastic!
"Gemma was fantastic and kept me up to date when my order was delayed. Gorgeous sofa, very happy!"
Date of experience: December 17, 2024
Great service
"Great service to such an extent that they called to offer an opportunity to deliver a week before the estimated delivery date, which worked perfectly for us!"
Date of experience: December 17, 2024
Fantastic
"Easy purchase process, quick delivery and fast set up! Thank you"
Date of experience: December 17, 2024
High quality easy to order and friendly…
"High quality easy to order and friendly customer service when needed."
Date of experience: December 17, 2024
Outstanding service Highly recommend the service everything…
"Highly recommend the service everything was spot on from the beginning to the delivery."
Date of experience: December 17, 2024
I am very happy with the sofa delivery…
"I am very happy with the sofa delivery service. thank you very much for everything"
Date of experience: December 17, 2024
Cheap and good quality furniture
"Bought sofa bed and it was cheap but good quality. The delivery service was very good as well."
Date of experience: December 17, 2024
Good quality
"Good quality, good price and excellent customer service, 100% recommend!Thank you Gemma!"
Date of experience: December 17, 2024
Excellent company excellent service
"To start really great communication via email and phone from the second I ordered kept me up-to-date with the progress of my order very detailed email with measurements of the package and detailed description to make sure I had ordered…"
Date of experience: December 17, 2024
Great service
"Great service, great sofa. Would recommend to anyone."
Date of experience: December 17, 2024
Karolina
"They done really great job .Professional and quick ."
Date of experience: December 17, 2024
Great service
"Great service. Very quick delivery. Amazing sofa."
Date of experience: December 17, 2024
The sofa is beautiful 😊 I want to say…
"The sofa is beautiful 😊 I want to say thank you .You are amazing"
Date of experience: December 17, 2024
Good quality furniture
"Good quality furniture. Friendly service."
Date of experience: December 17, 2024
Great sofa
"Great sofa, fast delivery, happy"
Date of experience: December 17, 2024
Great company
"Great company, lovely sofa highly recommended"
Date of experience: December 17, 2024
Great service
"Great service, communication and do exactly what they promise. Great customer service"
Date of experience: December 17, 2024
Excellent sofa great service excellent…
"Excellent sofa great service excellent delivery drivers pleasant and polite great experience thankyou"
Date of experience: December 17, 2024
Brilliant thank you
"Brilliant thank you"
Date of experience: December 17, 2024
Great customer service and delivery is…
"Great customer service and delivery is definitely recommend"
Date of experience: December 17, 2024
Very easy to use
"Very easy to use"
Date of experience: December 16, 2024
Excellent quality sofa
"Excellent quality sofa. Fantastic customer service."
Date of experience: December 16, 2024
Amazing company highly recommend
"Amazing company highly recommend Date of experience: 29 March 2024"
Date of experience: December 16, 2024
5 star product & service
"Great sofa, great price, great service. Just 5 weeks from order through to build and delivery - all very smooth and efficient. Gemma kept me informed and the delivery guys were very respectful, even removing their shoes at the door…"
Date of experience: December 16, 2024
Excellent all round
"Excellent value. Excellent customer service. Beautiful product."
Date of experience: May 17, 2023
Fantastic
"Easy purchase process, quick delivery and fast set up! Thank you | Date of experience: January 28, 2023"
Date of experience: February 1, 2023
Mrs Wendy Kirby
"I asked advice by email, because I had already bought an armchair which was far too firm and Gemma emailed me back with lots of options. I ordered the Edinburgh suggested by Gemma and it is indeed soft enough to…"
Date of experience: January 13, 2023
Highly Recommend
"I recently purchased a sofa and I was very happy with the whole buying experience. Gemma was very helpful and quick to respond to all my queries. The delivery was quick and efficient. I am very happy with my sofa…"
Date of experience: January 2, 2023
Excellent Quality and Fantastic Service
"I spent months looking for the perfect sofa, and Furniture story have well and truly delivered. Communication confirming the sofa, material, and delivery was excellent. Gemma let me know everything was on track and gave me a delivery slot a…"
Date of experience: December 13, 2022
Furniture story
"Ordered a sofa from this company,The customer service was excellent all the way through with any questions answered promptly and politely by Gemma,The sofa arrived on time and was in good condition,The two chaps delivering the sofa were helpful and…"
Date of experience: June 7, 2022
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